Uber and Lyft are, conceptually, great ideas. The technology behind it is pretty brilliant. The real issue I have is that while user reviews can help filter out the good from the bad, you don't know if a new driver is bad until after you get in the car with them.
Uber, for example, only earlier this year started expanding background checks to all of their drivers rather than background checks on just their "elite" services. They have also shown reluctance in the past to take responsibility for their drivers while their drivers are "working".
Not to mention that their actual corporate policy appears to be rather flippant, especially when it comes to laws and regulations. For example, they recently moved into Virginia where existing laws ban ride sharing services like Uber and Lyft. And Uber did it knowingly and willingly.
As for their insurance, Uber and Lyft depends on the driver's personal insurance to cover things first before they step in with their "best in class" insurance. The problem with this is that almost all insurance companies will only cover you if you have a private insurance and you are driving as a private individual. They consider services like Uber and Lyft to be commercial and thus you need a commercial insurance. If they catch you, they can drop you and good luck getting car insurance again.
That said, I can't trust a company that acts in such blatant disregard for the law and tries to absolve itself of all blame (thus throwing a driver under the bus) when something happens while a driver is looking for fare. Nor does it exactly seem willing to actually help drivers out with training and what not. On top of that, they do not have fixed rates for their services.
So yeah. I like the concept but Uber the company leaves a bad taste in my mouth. Lyft's been playing it smarter but I still feel sketchy about the entire thing.
- Thoughts on Uber the ride sharing service